Everything you need to eBond with confidence
Synchronize365 is built for the realities of MSP operations: many customers, many ticketing vendors, and a need for tickets to stay accurate on both sides at all times.
Bi-directional sync
Updates on either side propagate to the other, so both ticketing systems always reflect the current status and details.
Per-customer mapping
Map customer ticket types, categories, and assignment groups to your MSP’s structures — configured individually for each customer.
Bearer auth over SSL
API clients authenticate with a bearer token over SSL. The MSP issues each customer a valid token for secure access.
Monitoring-driven tickets
Tickets the MSP originates — such as a monitoring alert crossing a threshold — flow back to the customer the same way.
Attachment management
Upload, download, and list ticket attachments through the API, encoded in Base64 for reliable transport.
Configurable polling
On the customer side, poll on a configurable interval (e.g. every minute) or receive a push on each update — whichever fits.
Connects the ticketing systems you already run
API-based integration is supported with many vendors on both the customer and MSP side.
Synchronize365
A Base2Summit product, built specifically for Managed Service Providers who need their customers’ ITSM ticketing to integrate cleanly with their own.
- Automated, bi-directional eBonding
- Configurable per-customer mapping & translation
- Secure REST API with bearer authentication